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Thunder Bay city government looking to centralize its customer service

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The City of Thunder Bay plans to create a new Customer Service Division meant to be a “one-stop shop” for residents.

The new division will allow residents to access a range of city services by phone, email, website, or in person, all from the same centralized department.

The change is meant to reduce wait times and improve the general experience of getting information and assistance from the city.

The service division is still in its planning phase: the first survey is live now and running until October 31st. A series of focus groups are also being organized for November and December. Residents find more information on registering here.

The city aims to have the Customer Service Division up and running by late 2026.

The Muskeg Express at Centennial Park - Supplied Photo via City of Thunder Bay

Pools, beaches wrapping up service for the summer season

Thunder Bay has started to close seasonal fixtures across the city as the summer season starts to wind down.

Art Widnall and Heath pools closed for the season on Sunday, and the Sandy Beach at Chippewa Park and the Main Beach at Boulevard Lake closed on Monday.

Amusement rides at Chippewa Park and the Muskeg Express at Centennial Park are closed for the season as of Tuesday.

Splash pads at Franklin Park and the North End Community Centre will be closed as of Wednesday; however, County Park and Northwood Playfield, and Marina Park Splash Pads will remain open up to and including September 14.

Volunteer Pool is also closed for three weeks for scheduled maintenance and is expected to reopen on September 24.

Members can swim at either Churchill Pool or the Canada Games Complex during the closure.

City staff will perform maintenance on these amenities in the off-season to prepare them for next year.