eVisitNB

April 3 2026

Province signs contract with new virtual health provider

Katherine Del Salto News eVisitNB, Foundever Assistance Services Corp., John Dornan, virtual care

The province has officially selected Foundever Assistance Services Corp. as the new provider for New Brunswick’s virtual care service.

In a press release on Thursday, the government announced it had signed the contract with the Luxemberg-based company.

Health Minister John Dornan said in the release the company was selected for its “strong” roots in the province and proven track record of providing New Brunswickers with the 811 Tele-Care service.

“This new contract will benefit New Brunswickers through an improved virtual care experience for patients,” he said.

Dornan said some of the “improved” services included the ability to book phone appointments, access to case management and follow-up care for high needs patients, and schedule appointments instead of waiting in a virtual room.

Before awarding the contract to Foundever, Woodstock-based company eVisitNB provided the service.

In February the province announced it was not renewing eVisitNB’s contract and instead a new company would take over.

The province initially said that eVisitNB would provide the service until March 31, with the new company taking over on April 1.

However, on March 24 Dornan told reporters the company was not ready.

In an update on virtual care, Dornan said eVisitNB’s contract has been extended 90 days, and the company will continue to provide virtual care while the province transitions to the new vendor in June.

Foundever’s contract spans two years, with the option to renew annually for up to two additional years.

The service has a $12.9-million annual budget, based on 250,000 services per year, with payment only for the services delivered.

In an email statement, spokesperson for the Department of Health Sean Hatchard said in the fiscal year of 2025-2026 , until March 15, eVisitNB offered 233,532 visits for a cost of over $11 million.

Hatchard clarified that the two contracts – which are four years apart – are not identical and different services will be included in the new provider’s contract.

Virtual care concept. woman doctor showing a tablet with medical app

March 25 2026

eVisitNB contract extended 90 days

Wilfred Fraser News Department of Health, eVisitNB, Government of New Brunswick, health minister john dornan, Susan Holt, virtual care

Healthcare services from eVisitNB were expected to come to an end on March 31, but New Brunswickers were informed this week they’ll continue until June 30.

eVisitNB notified users of the extension on March 23 via their FAQ page.

“We have received an extension to continue serving you until June 30, 2026. eVisitNB will be available every day from 8 a.m. to 8 p.m. to support New Brunswickers with a valid Medicare card issued by the Government of New Brunswick,” the platform said in an update.

eVisitNB added that users will still be able to access their medical records after June 30 by logging into their Maple account.

The platform also stated the Government of New Brunswick would share details on how to access virtual care once services have switched to the new provider.

New Brunswickers received their first notification on February 6 that the provincial government was switching to a new provider, beginning on April 1.

New Brunswick’s Health Minister John Dornan responded to concerns about the impending changes in a statement on Feb. 10, reassuring that a new service would be implemented without interruption.

“There have been questions about the future of virtual care and its status after March 31. I can confirm that eVisitNB’s contract has been extended 90 days, and they will provide virtual care as we transition to a new vendor in June, with the goal of a full transition following the extension period,” said Dornan.

The new provider is expected to be based in Europe, with their headquarters located in the United States.

“The selected vendor has strong Canadian roots, all patient records will be securely stored in Canada, and the company brings more than 28 years of experience serving New Brunswickers in both official languages, with 150 employees here in the province,” said Dornan.

In a release from the Department of Health on March 24, Dornan addressed the 90-day contract extension.

Dornan says New Brunswickers will receive more information about the transition and how they can access care from the new provider before the transition date.

February 9 2026

Conservatives urging Holt government to rethink eVisitNB decision

Tara Clow News eVisitNB, healthcare, New Brunswick

New Brunswick’s Opposition health critic says the Premier is not putting New Brunswickers first.

Bill Hogan is speaking out against the decision by the Holt government to end access to eVisitNB and transition it to another provider.

Hogan says eVisit has done over a million consults for 300,000 New Brunswickers over the past four years.

He adds that eVisitNB is a company founded in this province, and the future provider is Foundever, a European-headquartered company with its corporate office in Miami, Florida.

“I am urging New Brunswickers to contact Susan Holt, whether by email or on her social media channels and tell her not to sign this deal. Tell Susan Holt to keep our e-health care with eVisit and put New Brunswick first,” Hogan added in a statement.

Emails were recently sent to eVisitNB users informing them that the provincial virtual healthcare program will transition to the new provider effective April 1.

eVisitNB is expected to remain fully operational until March 31, 2026