Foundever Assistance Services Corp.

April 3 2026

Province signs contract with new virtual health provider

Katherine Del Salto News eVisitNB, Foundever Assistance Services Corp., John Dornan, virtual care

The province has officially selected Foundever Assistance Services Corp. as the new provider for New Brunswick’s virtual care service.

In a press release on Thursday, the government announced it had signed the contract with the Luxemberg-based company.

Health Minister John Dornan said in the release the company was selected for its “strong” roots in the province and proven track record of providing New Brunswickers with the 811 Tele-Care service.

“This new contract will benefit New Brunswickers through an improved virtual care experience for patients,” he said.

Dornan said some of the “improved” services included the ability to book phone appointments, access to case management and follow-up care for high needs patients, and schedule appointments instead of waiting in a virtual room.

Before awarding the contract to Foundever, Woodstock-based company eVisitNB provided the service.

In February the province announced it was not renewing eVisitNB’s contract and instead a new company would take over.

The province initially said that eVisitNB would provide the service until March 31, with the new company taking over on April 1.

However, on March 24 Dornan told reporters the company was not ready.

In an update on virtual care, Dornan said eVisitNB’s contract has been extended 90 days, and the company will continue to provide virtual care while the province transitions to the new vendor in June.

Foundever’s contract spans two years, with the option to renew annually for up to two additional years.

The service has a $12.9-million annual budget, based on 250,000 services per year, with payment only for the services delivered.

In an email statement, spokesperson for the Department of Health Sean Hatchard said in the fiscal year of 2025-2026 , until March 15, eVisitNB offered 233,532 visits for a cost of over $11 million.

Hatchard clarified that the two contracts – which are four years apart – are not identical and different services will be included in the new provider’s contract.